TECHNICAL SUPPORT

Our field of expertise includes cleaning, disinfection and sterilization equipment for medical, laboratory and pharmaceutical industries as well as quality laboratory equipment.

We pride ourselves on the level of service, training and commitment we provide to the end users of our products.

Installation

We are able to plan, coordinate and carry out installations of all of our equipment sold. We can provide Installation Qualification checklist upon request.

Commissioning and Validation

We can provide commissioning of your machine once installation is complete. Upon request we test and validate machines at regular intervals.

Preventative Maintenance and Service

We pride ourselves on our regular service and preventative maintenance on our machines.

Customers can take up the option of service contracts. These can be customized to suit your needs and machine requirements. We can provide telephone support, as well as on site support and service.

Training

We can provide initial user training, as well as on-going (refresher) training for all of our products.

We have User Manuals available for all of our products. Please contact head office for further information or to purchase additional copies.

Technical Enquires

Our technical department can assist you with any technical enquires or problems you may have with any of our products, as well as the accessories and consumables that may come with them.